Hosted Business Solutions: Customer Relationship Management
SugarCRM^® Professional

SugarCRM® Professional is the market-leading commercial open source customer relationship management (CRM) application. The solution delivers a single view of customer interactions across sales, marketing and service , with in-depth reporting and collaboration tools.

This powerful CRM solution is surprisingly simple--no need to house a server, install software or conduct any maintenance. SugarCRM® is a monthly service that delivers a rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction, and provide executive insight into business performance.

Key Features:

• easy to learn and use

• single view of the customer

• customizable dashboards provide real-time information about business performance

• workflow management

• access control - share or restrict information based on user credentials

• campaign management - develop, test, launch and measure campaigns

• inbound email processing converts emails into customer cases

• enhanced lead sharing - automate lead transfers

• mobile access via a smart phone

• advanced reporting

• extended application capabilities - tailor screens and navigation and add new modules so you can connect to your existing IT environment